Conversation One:
M: Hello, I have a reservation for tonight.
W: Your name, please.
M: Nelson, Charles Nelson.
W: Ok, Mr. Nelson. That' s a room for five and...
M: But excuse me, you mean a room for five pounds?veduchina I didn' t know the special was so
good.
W: No, no, hold no-according to our records, a room for 5 guests was booked under your
name.
M: No, no---hold on. You must have two guests under the name.
W: Ok, let me check this again. Oh, here we are.
M:Yeah?
W: Charles Nelson, a room for one for the 19th...
M: Wait, wait. It' s for tonight, not tomorrow night.
W: Em..., I don' t think we have any rooms for tonight. There' sa conference going on
in town and---er, let' s see...yeah, no rooms.
M: Oh, come on! You must have something, anything!
W: Well, let---let me check my computer here...Ah!
M: What?
M: Oh, come on! You must have something, anything!
W: There has been a cancellation for this evening. A honeymoon
suite is now available.
M: Great, I' II take it.
W: But, I 'II have to charge you 150 pounds for the night.
M: What? I should have a discount for the inconvenience!
W: Well, the best I can give you is a 10% discount plus a ticket for a
free continent breakfast.
M: Hey, isn' t the breakfast free anyway?
W: Well, only on weekends.
M: I want to talk to the manager.
W: Wait, wait, wait...Mr. Nelson, I think I can give you an additional 15% discount...

Questions 19 to 22 are based on the conversation you' ve just heard:

19. What' stheman' s problem?
20. Why did the hotel clerk say they didn' t have any rooms for that night?
21. What did the clerk say about the breakfast in the hotel?
22. What did the man imply he would do at the end of the conversation?

Conversation Two:
M: Sarah, you work in the admissions office, don' t you?
W: Yes, I' nvHp ve been here ten years as assistant director.
M: Really? What does that involve?
W: Well, T m in charge of all the admissions of postgraduate
students in the universit.
M: Only postgraduates?
W: Yes, postgraduates only. I have nothing at all to do with
undergraduates.
M: Do you find that you get particular-sort of...
different national groups? I mean, do you get large numbers from Latin America or...
W: Yes. Well, of all the students enrolled last year, nearly half were
from overseas. They were from African countries, the Far East, the
Middle East, and Latin America.
M: Em. But have you been doing just that for the last 10 years, or,
have you done other things?
W: Well, I' ve been doing the same job. Er, before that, I was secretary of the medical
school at Bimp3ingham, and further back, I worked in the local government.
M: Oh, I see.
W: So T ve done different types of things.
M: Yes, indeed. How do you imagine your job might develop in the future? Can you
imagine shifting into a different kind of responsibility or doing something...
W: Oh, yeah, from October 1,I' II be doing an entirely different job.
There' s going to be more committee work. I mean, more policy work, and less dealing
with students, unfortunately-T II miss my contact with students.
Questions 23 to 25 are based on the conversation you' ve just heard:
23. What is the woman' s present position?
24. What do we learn about the postgraduates enrolled last year in the woman' s
university?
25. What will the woman' s new job be like?