现在社会竞争压力比较大，国内很多企业都与外国企业有合作关系，因此在工作中经常会用到一些英文信函，而且这也是在商务英语考试中会考到的。今天我们为大家整理了商务英语写作范文：抱怨和索赔信函，欢迎大家阅读。

Complaints & Claims 抱怨和索赔信函

抱怨、索赔信函的目的是为了获取更好的服务，对已出现的问题求得尽快的、妥善的解决。它通常是买方由于对收到的货物不满而书写，如：货物未按时到达;货物虽抵达，但与订单所载不同;货物有损毁现象;货物数量短缺或多余;货物质量与样品不符;服务不合理以及收费过高等，这些均是抱怨、索赔的正当理由。

书写抱怨、索赔信函时，不妨开门见山出原先双方同意的条件，然后列举事实以表示有何不满，以及为什么不满，最后提出解决的方法。内容应明确、清楚、有理，语气要简洁、坚决。避免使用愤怒和使对方过于难堪的措辞(除非你所抱怨的问题反复发生，且多次投诉而毫无结果)。

For Delay in Shipment (由于发货延迟而抱怨)

Dear Sirs ,

The furniture we ordered from you should have reached us a week ago .Needless to say , the delay in delivery has put us to great inconvenience .It is therefore imperative that you dispatch them immediately .Otherwise we shall be obliged to cancel the order and obtain the goods elsewhere.

Please look into the matter as one of urgency and let us have your reply as early as possible .

For Poor-Packing (由于包装不妥提出索赔)

Dear Sirs ,

We are writing to inform you that the toys covered by our order No.519arrived in such an unsatisfactory condition that we have to lodge a claim against you .It was found upon examination that 10% of them are broken and some are badly scratched , obviously due to the improper packing . Therefore, we cannot offer it for sale at the normal price and suggest that you make us an allowance of 20% on the invoiced cost .This is the amount by which we propose to reduce our selling price .If you cannot accept , Im afraid we shall have to return them for replacement .

Sincerely yours , XXX

For Damage of Goods (由于货物损坏而抱怨)

Dear Sirs,

Our order No.JT-8 The glassware you supplied to our order of 3rd July was delivered by the shipping company this morning .The 160 cartons containing the goods appeared to be in perfect condition .But when I unpacked them with great care , I regret to report that 10 cartons of glassware badly cracked .

We trust you can understand that we expect the compensation for our dam aged goods.

For Incomformity(由于货物不符而抱怨)

Dear Sirs ,

On March 12, we ordered 1,200 shirts size 42. But unfortunately ,we received completely different articles-children clothes today .We can only presume that a mistake was made and the children clothes were for another order.

As I have several customers waiting , please arrange for the replacements at once.

以上就是为大家整理的商务英语写作范文：抱怨和索赔信函，希望能够对大家有所帮助。商务英语写作是非常严谨的，一点小的错误都可能会影响到合作，所以大家一定要认真学习。如果您对商务英语学习感兴趣，想要深入学习，可以了解沪江网校精品课程，量身定制高效实用的个性化学习方案，专属督导全程伴学。扫一扫定制专属课程