BEC VANTAGE 听力训练啦，希望对备考的同学们有所帮助。
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情景商务英语每日19点更新，BEC中级每日9点更新。
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HINTS
press 1 /2 /3
"yes"
"no"
Hello, I'd like to speak to...
Hello. Thank you for calling GH Loans Customer Care. ---1--- Hello, I'm calling about...
Thank you for calling GH Loans. ---2---
---3---
Hello. You're through to our loans department.
Could you put me through to someone...
---4--- Do you recently have an account with...
You will now hear a number of options. Please press the option you require. For a statement, press 1, for early repayment, press 2, for any other enquiry or to speak to one of our operators, press 3. Thank you.Please note that your call may be monitored for quality assurance and training purposes.We're sorry but all of our operators are currently unavailable to take your call. Please hold. Your call is important to us.To help us deal with your call quickly and efficiently, please answer the following questions with "yes" or "no".
我想和...你好，感谢你拨打GH贷款服务，你会听到一系列的选择，请根据你的要求按下选择。借贷表，请按1，提前偿还，请按2，如果还有其他疑问要问我们的电话接线员，请按3，谢谢。你好，我打来是...感谢你拨打GH贷款。你的电话将被录音用作质量保证和培训的目的。我们非常抱歉所有的接线员现在都没有空来接听你的电话，请稍等，你的电话对我们来说非常重要。你好，你的电话已经接通到贷款部门你能把我接通到某人...为了帮助我们更快捷有效的处理你的电话，请用是的或者不是回答一下问题。你最近有账号在...？单词解析：Loans Customer Care 贷款服务statement 银行等的）报告单，结单，报告书，借贷表 a message that is stated or declared; a communication (oral or written) setting forth particulars or facts etcE.g. It will not always be possible to confine the panel to the agency's statement of the issues to be decided. 也不总是能够界定需科学家决断的行政机构所陈述问题的性质。常用短语：financial statement 财务报表income statement 收益表，百分率收益表，损益表，损益计算书bank statement (also statement) 银行结单（某时期内存户存取款项的清单）enquiry 【计】询问 an instance of questioningE.g. The government refused to make an enquiry into the matter. 政府不想过问此事了。operator n. .（设备、机器等的）操作者 常用短语：telephone operator 话务员radio operator 无线电报务员[话务员]quality assurance 品质保证，质量保证E.g. The Quality Assurance Manager is responsible for the authorization of concession and/or product degrade. Such authorization will be recorded. 品质部经理负责授权让步接收和/或降级使用。此授权须有记录。through adj. 【英】（电话）接通的
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