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听力原文

For its contact centres, the company bought a CRM system from Parchment, one of the biggest vendors in the sector.

至于呼叫中心，该公司从该行业最大的供应商之一Parchment那里购买了客户关系管理系统(CRM)，

One reason for the choice was that the same supplier had already been used for Northlands, back office systems.

选择该Parchment供应商的其中一个原因是，Northlands后台办公系统也是采用的这家供应商。

In addition, Parchment was able to provide the software much sooner than most of the other potential suppliers.

此外，Parchment能够比其他大多数潜在供应商提供软件的速度更快。

One result is that the call centre staff can answer enquiries faster and more effectively, so there are now far fewer repeat calls.

其中一个结果是，呼叫中心的工作人员可以更快更有效地回答咨询问题，所以现在重复呼叫的次数要少得多。

This has of course been welcomed by the company and customers alike.

当然，这种方法受到了公司和客户的欢迎。

Water companies like Northlands have a large network of pipes, and the public needs access to water day and night.

像Northlands这样的水务公司拥有庞大的管道网络，公众日夜都需要用水。

This means there has to be a large and complex field operation,

这意味着必须有一个庞大大而复杂的施工作业，

and in this area, too, the CRM system has produced great savings, in both time and money.

而且，CRM系统在该领域节省了大量的时间和金钱。

For example, instead of coming into the office to be given work, and information about customers, the engineers are connected to the system via laptop computers,

例如，工程师们不是到办公室工作接收客户信息，而是通过笔记本电脑与系统连接，

giving them access to all the information they need.

接触到所需的全部信息。

This gives them autonomy, and means they can do a much better job than before.

这给了他们自主权，意味着他们可以更好地完成工作。