在商务贸易中，很容易出现不满意的抱怨和索赔情况。在BEC商务英语写作中，抱怨、索赔信函的目的是为了获取更好的服务，对已出现的问题求得尽快的、妥善的解决。不知道该怎么写这种形式的朋友，可以和沪江小编接着往下看看这些范文内容。

　　它通常是买方由于对收到的货物不满而书写，如：货物未按时到达;货物虽抵达，但与订单所载不同;货物有损毁现象;货物数量短缺或多余;货物质量与样品不符;服务不合理以及收费过高等，这些均是抱怨、索赔的正当理由。

　　For Delay in Shipment (由于发货延迟而抱怨)

　　Dear Sirs ,

　　The furniture we ordered from you should have reached us a week ago .Needless to say , the delay in delivery has put us to great inconvenience .It is therefore imperative that you dispatch them immediately .Otherwise we shall be obliged to cancel the order and obtain the goods elsewhere.

　　Please look into the matter as one of urgency and let us have your reply as early as possible .

　　Yours faithfully,XXX

　　亲爱的先生们：

　　我方从贵方订购的家具应于一星期前收到。不用说，发货的延迟给我方带来了很大的不便。因此，贵方必须立即发货，否则我们将被迫取消订单，到另处订货。

　　请紧急处理此事，并尽快告知结果。

　　For Poor-Packing (由于包装不妥提出索赔)

　　Dear Sirs ,

　　We are writing to inform you that the toys covered by our order No.519arrived in such an unsatisfactory condition that we have to lodge a claim against you .It was found upon examination that 10% of them are broken and some are badly scratched , obviously due to the improper packing . Therefore, we cannot offer it for sale at the normal price and suggest that you make us an allowance of 20% on the invoiced cost .This is the amount by which we propose to reduce our selling price .If you cannot accept , Im afraid we shall have to return them for replacement .

　　Sincerely yours , XXX

　　亲爱的先生们：

　　我们写信通知贵方，519号订单玩具已收到，但货物状况很不令人满意，故我们不得不提出索赔。经检查，我们发现有10%的货物破损，而且一些也有严重磨损现象。很明显，这是由于包装不妥造成的。因此，我们无法以原价售出货物。

　　建议贵方依照发票金额给予20%的折扣，这是我们所建议降低的售价额度。如果贵方无法接受，我们将不得不退货，要求替换。

　　For Incomformity(由于货物不符而抱怨)

　　Dear Sirs ,

　　On March 12, we ordered 1,200 shirts size 42. But unfortunately ,we received completely different articles-children clothes today .We can only presume that a mistake was made and the children clothes were for another order .

　　As I have several customers waiting , please arrange for the replacements at once.

　　Faithfully yours,XXX

　　亲爱的先生们：

　　三月十二日我订购了一千二百件四十二号男式衬衣。但不幸的是，今天我们收到了完全不同的货物――儿童服装。我们想贵方一定搞错了，儿童服装是另一份订单。由于有几位客户在等货，故请贵方立即安排更换货物。

　　书写抱怨、索赔信函时，不妨开门见山出原先双方同意的条件，然后列举事实以表示有何不满，以及为什么不满，最后提出解决的方法。内容应明确、清楚、有理，语气要简洁、坚决，避免使用愤怒和使对方过于难堪的措辞。