13 I thought management showed a complete misunderstanding of the issue. We don't need a whole new set of managers that would just increase the salary bill and double the administration. What's needed is new blood coming into the company people who can start off at ground level, working their way up in the company and learning as they go along, as it were. Otherwise we'll really be in danger of cutting ourselves off from our roots. 14 I think the accountants have got mistaken priorities. We are increasingly involved in the type of work where we need the fullest protection. I'm not saying that we should be asking to be compensated for every little thing. It's just that we should know that we're properly covered if something happens. In this day and age, it's not too much to ask. It wouldn't cost that much more and it would be worth it in the long run. 15 It seems curious that the set of products we researched and developed earlier this year isn't included. Management made a big fuss about the launch, a big party, with a lot of press interest, and then it turns out the designer didn't think our photographs were good enough to include, so the whole section stayed exactly the same as it has done for years. It's not going to create the impression we want, frankly. 16 I think it's very worrying that we have spent such an amount on research, and we come up with a world-class product, and then things start going wrong. We've had quite a few customer complaints already about things like the quality of the maintenance we offer. And management is doing nothing about it. They point to all the other improvements and neglect what I regard as the most important part of our work. 17 I was speaking to someone down in the Finance Department last week and they were talking about holiday allowance and flexible working, and I couldn't believe how different their allocations were. For the last five years, management have been saying how they were working for equality between departments, but I think a great deal more needs to be done. I think it's really bad for inter-departmental relations.

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