18 Joe, Frank here. Thanks very much for your letter. We're still very interested in this new software of yours, but we shall need a bit more time to consider, and perhaps some hands-on experience with it. So this next meeting of ours will be crucial. I hope the 19th is still suitable? Shall we expect you for lunch, before we get down to business at two o'clock as arranged? 19 Hello Sally. It's George from JG Consultants here. Please get back to me on this as soon as you can. We've got clients who are involved in market testing one of their new products and want a meeting at fairly short notice to distribute information. It's for the 27th, two weeks' time. There'll be 48 delegates from three countries, so I'm afraid it will mean translation facilities and the usual video and sound equipment. Will this be possible? Thanks. 20 It's Marcia Lazenby, Accounts Department at Autobins. We've received a bill from you for goods delivered last month, but the prices don't seem to correspond with what you quoted or even with those in the catalogue. Could you check? It seems some adjustment may be necessary. Please get back to me as soon as possible. 21 We've received the advance publicity about your new multi-function photocopier. We're Brown's at Castleworth, by the way. We're impressed and very interested. We'd need to have the price list of course, and is there any possibility of renting? But most important, please let us know when you'll be in our area, and able to show us it in action. 22 I'm calling from Johnson's about the work stations we've asked you to supply. We've been reconsidering the office layout, largely on the basis of your advice, I might add, and we now think we should go for two more of the smaller units, type A, in place of one of the larger type C models. Please let us know what difference this will make to the overall cost.

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