第一章链接 第二章上链接 第二章下链接
新编剑桥商务英语高级第三版第三章
3.1 P26
1. send/draft an email
make/receive a call
issue/put out a press release
launch/run a campaign
give/make a presentation
hold/attend/chair/organize/participate in/convene/call a meeting/seminar
Miss/Attend/Run/Chair/Cancel/Put back/Postpone/Bring forward
/Arrange/Set up/fix a meeting
produce/publish a report
put up/display a notice
circulate/send out a memo
post/put information on the internet
2. counter-productive 适得其反的
3. depersonalize 使……失去个性
modern communication channels have depersonalized a lot of customer contact
commoditize the service
rationalize it and make it cheaper to deliver
4. embrace new technology
5. it is not suited to customers’ expectations 适合
6. we’ll see a return to more face to face communication
7. the company’s gratitude and appreciation
8. brand identity 品牌标识
9. vacant posts for a trainee 空闲的实习生岗位
10. A reply to a letter/phone call/email
A request for information/a meeting/a pay rise
A reminder to do something
A proposal for action/a new product
An announcement regarding/about something
An apology for a mistake/for being late
A demand for payment
11. Urge/convince/persuade sb to do
Promise/threaten/undertake/agree/offer/refuse to do
Admit/deny doing
Criticize/praise/blame sb for doing
Accuse sb of doing
Deter/discourage/dissuade sb from doing
Suggest/propose/recommend doing/that sb should do
P30
12. customer charter 客户宪章
13. keep your details confidential 保密
14. offer you the best rates for sth: if you find sth better we’ll refund the difference退差价
15. give you impartial(fair/equal)advice on
Listen 3.1P136 适用于口语的部分
16. sb be due to come at 预期到达
17. I’ll look into it straightaway 调查
I’ll come straight back to you
=I’ll get back to you as soon as I can
18. he has offered to work late to fit in the job 适应工作
19. would that be convenient/acceptable for you…?
20. I quite understand(completely/quite 表程度深)
21. in that case I’ll reschedule him for another day 改期
22. I’ll see what I can do 看着办
23. please just bear with me for a moment 请忍耐一会/等一
24. divert设定电话转移
What I can do is to divert any calls coming into your office number on to your mobile phone until your line is repaired.
P31
25. handle calls sensitively
26. order a fish tank(水槽) from a mail order company
heater 加热器 air pump 充气机 iron 熨斗
27. receive unsolicited calls
not asked for and often not wanted
未经要求的，自发的
• unsolicited calls未获邀请的造访
• unsolicited advice主动提出的建议
28. track the order 跟踪订单
29. promotion company推广公司
30. cut off the electricity
3.2 P32
Email
[formal] Please find attached our proposal. I would be grateful if you could check it and send us confirmation of your acceptance.
[neutral] Attached is our proposal. Please check it and confirm that you are happy with it.
[casual] Pls check the attached proposal and confirm.
Sample 关于签订合约的信
Dear Mr Harris, Further to our telephone conversation earlier, please find attached a draft contract. Please read it carefully and if you are in agreement with the terms, I would be grateful if you could sign it and return it to me. Strictly speaking, the deadline for the special offer we discussed is tomorrow. However, we would be happy to keep it open for you until the end of the week. Please do not hesitate to contact me if you have any queries.
Yours sincerely
Laura Cox |
31. keep your details on file=hang on to your details 存档
32. send us an up-to-date list of your fees
33. look for=have any demand for
34. draft contract合同草案
35. If you are ok with the terms=in agreement with
36. receptionist/doorman 接待员
37. Cross-sell（different products/services to one customer）
38. Annual general meeting:
AGM，a shareholders’ meeting to
discuss an important issue such as a
proposed merger.
39. extraordinary general meeting
EGM, A shareholders’ meeting to discuss an important issue such as a proposed merger.
40. Make of—to deal with, handle (I know not what to make of him.)
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