8）For Inferior Quality (由于质量低劣而抱怨) 　　

Dear Sirs, 　　

With reference to our Order No. 315, we are compelled to express our strong complaints for the inferior quality . Compared to the sample No .169, the arrived self-adhesive correction tape is very transparent and does not satisfactorily cover the error being corrected . 　　

We shall be glad to have your explanation of this inferiority in the quality , and also to know what you purpose to do in this matter . 　　

Sincerely yours,XXX 　　

亲爱的先生们：关于我方第315号订单，由于到货质量低劣，我主被迫表达强烈的不满。同169号样品经较，此次运到的修改带稀薄，无法满意覆盖被改正的错误。我方希望贵方对这一情况加以解释，并告知贵方对此事的处理方法。 　　

9）For Errors in an Invoice(由于发票错误抱怨) 　　

Dear Sirs , 　　

When your sales representative, Helen Xu, called on me in late December ,she told me that you were offering a special price of $ 147 on the ,Wizard icemaker during the month of January .I ordered six on January 17, figuring the total amount of the order at $882.However ,the invoice that accompanied the shipment showed the amount due as $ 1098 .It is apparent that I was charged the regular price of $ 183 instead of the lower price I was promised . 　　

Im enclosing a check for $ 882 in payment of the order .Unless I hear from , you to the contrary ,I will assume that this is the correct amount and that my account is clear .If this is not the case ,I would like your permission to return the six Wizard icemakers to you at your expense . 　　Sincerely yours , XXX　　

亲爱的先生们:当贵方销售代表海伦•徐去年十二月底拜访我时,告知今年一月份奇术制冰机将以每台147美元的价格销售。我于一月十七日订购了六台，应支付882美元。然而，贵方的销售价常规价每台183美元，而并非所许诺的低廉价格。随函附上一张882美元的支票。除非我听到异议，否则我将认为款额正确、帐务已清。如果情形相反，请允许我退回六台奇术制冰机，所需费用全由贵方支付。　　

10)For Poor Performance on a Service Contract (由于服务质量差而抱怨) 　　

Dear Mr .Weidner . 　　

Contract No. 17854 　　

You will recall that you and I have discussed at least three times during the past six months the low quality of service provided by your hotel .After each conversation, service is improved for a short time , and then reverts .back to the old standard that brought abort my original complaints . 　　I will summarize in this letter my previous discussions about your performance .

You may wish to refer to our contract as you read my comments. 　　

1. Windows :According to the contract ,all windows are to be cleaned once a month .This is not being done .Often from six to eight weeks elapse between cleanings .Even when the windows are cleaned ,the job is less than satisfactory . 　　

2.Carpets: The carpets should be vacuumed after each workday .Although your service people do show up each day , their efforts can only be described as careless . 　　

3.Miscellaneous : I could mention a dozen other cleaning responsibilities that are not being met satisfactorily--furnitures , lavatories and ash trays , for example . 　　

I call your attention to paragraph 7c in the contract , Mr .Weidner , in which the provisions for revocation of the contract are described .I do not like to consider such a possibility , but I must have your written assurance that all provisions of the contract will be met . 　　

I will be pleased to meet with you once more to discuss the situation. I assure you that this a matter of some urgency to me . 　　

Yours faithfully,XXX